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Digital Downloads - FAQ

Have questions? Hopefully this page will help to answer them.

DO YOU OFFER PRINTED VERSIONS?

Shipping is costly and cost more and more every day! So to save you money we do not print and ship anything. We sell only digital downloads that you download and print. It also makes it for a quick and convenient purchase that your receive with in minutes with out having to leave your home.

WHAT IS A DIGITAL DOWNLOAD?

Once you purchase one of our digital downloads, you will receive an email with a link to download your file with in a few minutes. A digital download is a printable file that you purchase and then download and you print it and either frame it or put it together yourself. Some of our files are PDFs and most are Jpegs so you can print them the same way you would a photograph. Making it an easier transaction that you can do any time of day or night.

WHAT SHOULD I DO WITH MY DIGITAL FILES?

Once you get your email with your link to download you file we recommend downloading your file right away. Make sure to save it to a location on your computer you will remember. You will only have three times to download the file, before the link is inactive so make sure to save it to your computer.

HOW SHOULD I PRINT MY DIGITAL FILES?

This is something of a personal choice. Some of you will have good printers at home and your more then welcome to print at home. For some of our wall decor art we recommend printing them like a photograph on the matte finish not the glossy paper. You can also print at a local print shop (We recommend doing this at Staples, Office Depot, etc.) as it will result in a higher quality print.

HOW SOON WILL I RECEIVE MY DIGITAL FILES?

Once your payment is cleared you will receive an automatic email with a link to download your digital file, if you don't receive one in 20 minutes check your spam folder. All files are sent via download, no physical items will be shipped to you. SugarPickle Designs is a digital download printable shop only, meaning we do not offer printing at all.

CAN I GET A REFUND OR AN EXCHANGE?

Due to the nature of the product being a digital file, we cannot make refunds or exchanges, but don't worry we know you will love our digital downloads!

COPY WRITE INFORMATION

All our digital downloads are for PERSONAL USE ONLY. You may not re sell them in any manner that includes all digital forms and all printed forms. You can how ever print one for yourself and then use the digital downloads as gifts again for others.